Shopping Info

Credit Card

We accept major international credit cards through our secure online payment system.

LINE Pay

LINE Pay is available at checkout. You may link your preferred credit card to complete payment.

ATM Transfer (Virtual Account)

Payment via ATM transfer is available using the virtual account details provided at checkout.

Bank Transfer

We accept direct bank transfers.

After completing your transfer, please submit your payment details through your order page. Payment verification will be completed within three business days, and confirmation will be sent once processed.

Shipping Methods

1. Standard Home Delivery

2. Convenience Store Pickup (Taiwan Only)

3. In-Store Pickup (Available at Kuai Shan Fang Headquarters and Official Retail Counters only)

Shipping Rates

【Taiwan】Shipped via HCT Logistics

Flat rate: NT$100

Free shipping on orders over NT$1,200

【Hong Kong】Shipped via Taiwan Post or SF Express

Shipping fee: NT$550

【Macau】Shipped via Taiwan Post or SF Express

Shipping fee: NT$600

【Other Country】

For shipping to other countries or regions not listed above, please contact us by e-mail:

bio_service@bio-god.com.tw

Order Processing & Delivery Time (Taiwan Only)

If you need your order urgently (e.g., for a gift), please select express delivery.

Orders placed before 11:00 AM (GMT+8) will be shipped the same day.

Orders placed after 11:00 AM will be processed the next business day.

Orders placed after 6:00 PM on Friday through Sunday will be shipped on Monday (or the next business day).

Estimated Delivery Times

Taiwan – Home Delivery: 1–3 business days after shipment

Taiwan – Convenience Store Pickup: 3–7 business days after shipment

International Shipping: 7–21 business days after shipment

Holiday & Peak Season Notice

During public holidays or peak seasons, delivery may be delayed by 3–7 additional business days. We appreciate your understanding.

Unclaimed Packages (Convenience Store Pickup – Taiwan Only)

Please collect your package within 7 days after receiving pickup notification.

If the package is returned due to non-collection:

A reshipping fee of NT$60 will apply, or NT$60 will be deducted from your store credit balance.

Delivery Coverage

We currently ship to:

Taiwan (Main Island), Penghu, Kinmen, Xiaoliuqiu, Matsu, Green Island

Hong Kong

Macau

For shipping to other countries or regions not listed above, please contact us by e-mail:

bio_service@bio-god.com.tw

Important Notes

Orders paid via bank transfer will be processed after payment confirmation.

Financial institutions may not process transactions on weekends or public holidays; shipping time will be calculated based on confirmed payment date.

Delivery times may be affected by force majeure events such as typhoons, earthquakes, floods, or other unforeseen circumstances.

SGS-Tested & Product Liability Insured — Setting a Higher Standard in the Industry

Our products undergo SGS testing and are backed by product liability insurance, providing an added layer of quality assurance and peace of mind.

We are committed to offering carefully crafted natural products that honor both people and the planet — embracing the purity of nature and bringing a refined touch of beauty to everyday life.

Returns & Exchanges Policy (Taiwan Only)

7-Day Cooling-Off Period

In accordance with Taiwan’s Consumer Protection Act, customers are entitled to a 7-day cooling-off period (including weekends and holidays) starting from the date the product is received.

Please note that this period is intended for evaluation purposes only and is not a trial period. If a product has been opened, used, or damaged in a way that affects its resale value, it may not be eligible for return.

Exchange Policy

Exchanges are only available for:

Defective products

Incorrect items shipped

Each order is eligible for one complimentary return or exchange shipment. Any additional return or exchange requests will require the customer to cover shipping costs.

Product Condition Requirements

Returned or exchanged items must be:

1. Unused
2. In brand-new condition
3. In original, complete packaging

Return Packaging

Please return items in their original packaging.

If the original outer shipping box is no longer available, please place the manufacturer’s packaging inside another protective box before returning.

Excessive Returns

If repeated returns or exchanges occur due to personal reasons, we reserve the right to suspend future shipments at our discretion.

Refused Deliveries

If a shipment is refused without valid reason after delivery attempt, a shipping fee of NT$100 will be charged.

一、關於會員註冊&登入：

登入方式有三種：LINE、Google、及FB，帳戶不互通 (提醒您，會員等級各自累積，請選擇一種方式登入即可)

若您是檜山坊舊官網會員，請於本商城重新登入才能維持您的會員權益

1/請於本商城重新登入(頁面最上方有三種登入方式)
2/成功登入後，請您前往會員資料填寫與原官網帳號相同之[電子信箱]、[電話]以及[會員姓名](資訊越齊全，越有助於系統資料同步哦)

3/七個工作天後系統將自動同步帳號

4/若七個工作天後您的會員等級尚未同步，歡迎您點選右側Messenger客服聯繫，或是直接撥打免付費專線 0800-899-768，由專人為您服務

5/享受更好的會員福利和更棒的購物體驗吧!

我已經從Line加入會員，我還要在官網註冊嗎？

是的，請你在官網登入時，前往會員資料輸入與加入line會員時[相同的電子信箱]，這樣不僅能夠獲得點數回饋，讓您輕鬆查詢之後於商城消費的訂單，同時也能紀錄您的訂單姓名、消費地址等個人資訊，讓您未來消費時不用再重複花時間填寫。

二、關於會員分級：

森林會員分為幾個等級呢?

森林會員一共分為種籽會員、樹苗會員、大樹會員和神木會員四個等級。讓我們一起從小種籽開始茁壯吧！

會員的有效期限是？我的會員甚麼時候會到期?

1.會員之有效期限為一年，期限至隔年同月 月底 止。

2.在一年期間如果獲得升級，則重新計算一年會員效期。

會員升等

1.每次消費累積金額，將於消費完成後 7~10 個工作天後匯入系統。

2.會員升等統一於隔月10日生效，並會發送升等通知至您的手機與信箱，親愛的會員們收到訊息不要受到驚嚇哦(若遇到節假日則會順延至接下來的第一個工作天發送)。

3.若您跳級升等，您可享有的優惠為 最後停留會員等級的優惠。

會員降等

1.如果會員一年期滿且未達到該等級之年度消費累積金額，系統將會幫您自動調降一會員等級，並重新計算一年會員效期。

2.升等禮僅限升等時享有(ex.若從神木降至大樹，將無法領取大樹會員之升等禮)。

三、關於消費金額累積

在哪裡消費可以累積消費金額呢？
您在檜山坊官方商城(木木自然KiKiNature),  檜山坊新北誠品新店2F直營店 ,  檜山坊台北誠品松菸2F直營店 及 檜山坊台中Lalaport北館2F直營店 的消費都可以累積哦

我想知道目前的消費累積金額

您於商城的累積消費金額和消費訂單皆可於會員專區當中查詢; 然而於檜山坊直營櫃位之消費將不會顯示於商城會員後台!

您也可以透過LINE或Message客服詢問專人您的消費總累積金額

四、關於會員福利及購物優惠

我是會員，在櫃位消費可以拿到現金積點嗎？

點數回饋僅限官網消費時獲得，也僅限官網做折抵。

在官網改版之前拿到的折扣碼也能在新商城使用嗎？

可以，直接於結帳頁面輸入折扣碼即可。

如何領取升等禮？

1.實體會員卡與升等禮品將於每月10號升等後，由專人與您聯繫，並統一寄送至您填寫的住家地址。若您還未填寫地址，請前往會員帳戶新增，以免喪失會員權益。

2.升等現金積點將於每月10號升等時自動匯入您的官網帳戶。

3.如果僅有於直營門市加入Line會員，也再麻煩於官方商城重新登錄，並填寫[電子信箱]、[電話]以及[會員姓名](資訊越齊全，越有助於系統資料同步哦)

大樹/神木會員的購物優惠
至111.2.7 開始大樹/神木會員的優惠權益因有所調整，將額外延長一年的會員期限。

1.於檜山坊直營門市– 憑本人持會員卡可享有正價商品之購物優惠。

2.於官方網站– 登入您的帳號，即可享有正價商品之購物優惠。

我可以同時使用點數/會員折扣/購物金嗎？

可以

什麼是免費香氛課程？

若有開課，將會優先通知樹苗、大樹、神木會員，於報名表單填寫，會有專人協助後續報名確認。

*若您已經報名便會為您空出名額，若當天臨時不參加，免費額度計算一次使用。

為了感謝種籽們的支持與陪伴，並給予會員們更多的回饋，檜山坊官方商城於111/2/7起正式發放現金積點(1點可折抵1元)，訂單滿200元即可使用現金積點進行折抵哦!(積點折抵無上限)

獲得方式：

一、加入森林會員：立即獲得$100現金積點
二、推薦好友：將您的『會員推薦連結』分享給朋友，待朋友點進連結註冊成功，且第一筆訂單更改為『已完成』，即可獲得$50現金積點

三、生日禮金：前往個人帳戶填寫生日，生日當月1號將發放$100現金積點

四、現金積點回饋：升級為樹苗/大樹/神木會員後，每消費滿100元即獲得$2現金積點(2%現金回饋) 

Privacy Policy

BIO-GOD Biotechnology Co., Ltd. (“BIO-GOD,” “we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal information when you use our official website.

By accessing or using our website, you confirm that you have read and agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.

If the purpose for collecting personal data no longer exists or the retention period expires, you may request deletion, suspension of processing, or cessation of use of your personal data by contacting us at:

https://shop.bio-god.com.tw/contact

1. Scope of This Policy

This Privacy Policy applies solely to personal data collected, processed, and used by BIO-GOD through its official website.

It does not apply to third-party websites linked from our site. Such third-party platforms are governed by their own privacy policies, and we are not responsible for their data practices.

2. Purpose of Data Collection

We collect and process personal data for the following purposes:

(1) To provide products and services

(2) To process orders and deliveries

(3) To manage customer accounts

(4) To process payments and refunds

(5) To provide customer support

(6) To send marketing communications (with your consent)

(7) To comply with legal obligations

Where permitted by law, we may share necessary information with logistics providers, suppliers, or affiliated companies to ensure proper service fulfillment.

3. Methods of Data Collection & Usage

When you use BIO-GOD services or purchase products, we may collect personal data such as:

(1) Member registration information

(2) Shipping and billing details

(3) Refund or promotional participation information

(4) Customer service communications

Your personal data will be used only for the specific purposes for which it was collected. Marketing communications will only be sent with your consent.

4. Categories of Personal Data Collected

Depending on the services provided, we may collect:

(1) Basic Information

Name, Date of birth, Phone number, Address, Email address

(2) Financial & Transaction Information

Bank account details, Credit card information, Payment transaction records, Order history

5. Data Retention & Geographic Use

We will retain your personal data until you request cessation of use, deletion, or as required by applicable law.

Your personal data is primarily processed within Taiwan.

6. Data Storage & Protection

Your personal data is securely stored within our internal database systems.

We implement appropriate security measures, including:

(1) SSL (Secure Sockets Layer) encryption for data transmission

(2) Firewall protection

(3) Restricted internal access controls

(4) Encrypted password storage

Access to personal data is limited to authorized personnel who require such access to provide services.

7. Disclosure of Personal Data

(1) Your personal data will only be disclosed:

(2) For the purpose for which it was originally collected

(3) To affiliated companies or service providers under contractual obligations

(4) When required by law or regulatory authorities

(5) We do not sell or rent personal data to third parties.

8. Your Rights

You have the right to:

(1) Access your personal data

(2) Request correction of inaccurate information

(3) Request deletion of your personal data

(4) Request suspension or restriction of processing

(5) Withdraw consent for marketing communications

You may update your personal information through your online account or by contacting customer service.

Please note: If data deletion is requested, associated transaction records or loyalty points may also be removed upon your confirmation.

9. Opt-Out

If you no longer wish for your personal data to be used for marketing purposes, you may contact customer service to opt out.

Upon confirmation, we will cease using your personal data for marketing communications.

10. Policy Updates

This Privacy Policy is effective as of August 1, 2011.

We may update this policy from time to time to reflect legal, regulatory, or operational changes. Updated versions will be published on our website.